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Two Leading Analyst Firms Rank Amdocs Market-Share Leader in Overall Billing Market for an Additional Consecutive Year
Amdocs, the leading provider of customer experience solutions has announced that it was named the global market-share leader in the overall billing market by two leading analyst firms. Looking at all related revenue management systems and services, Analysys Mason1 estimates Amdocs’ market share at 26.7 percent, nearly three times the percentage of the second-ranked vendor, while Frost & Sullivan’s Stratecast2 credits Amdocs with a 17 percent market share. Amdocs has held its leadership position in the Analysys Mason and Stratecast reports for the past eight and seven consecutive years, respectively.
 
Both analyst reports cover a term that predates the close of Amdocs’ recent acquisition of a substantial majority of Comverse’s BSS assets and cover the two companies separately, however Analysys Mason states it expects the acquisition to further strengthen Amdocs’ market position. Analysys Mason also names Amdocs the market-share leader in the convergent charging sub-segment, highlighting higher service provider spend on convergent platforms driven by their need to consolidate systems environments and replace legacy platforms to support new use cases.
 
“Amdocs continues to lead the overall revenue management market share by a considerable margin,” said John Abraham, head of the revenue management program at Analysys Mason. “The company’s latest portfolio releases delivered enhancements to its flagship convergent charging solution, including real-time charging capabilities for voice over LTE and Rich Communication Services that augment service providers’ ability to monetize the next generation of digital services.” 
 
Stratecast views the end-to-end billing process as key to a positive customer experience in today’s era of always-on, always-available service expectations. They also see this process as critical for operationalizing new ideas, noting that it is often impeded by inflexible legacy billing systems.
 
“Service providers today are looking for best-of-suite solutions from strategic partners as a way to address the rising criticality in getting the end-to-end billing process right for enabling and monetizing today’s complex services,” said Karl Whitelock, global director of operations and monetization strategy at Stratecast | Frost & Sullivan. “Beyond the continued introduction of state-of-the-art billing and charging capabilities, Amdocs continues to invest in cross-product enhancements to enable business value through operational efficiencies and to meet changing market needs for its customers.” 
 
“Customer experience in the digital era requires service providers to be able to engage and support their customers consistently and continuously across the customer’s channel of choice,” said Chris Williams, head of global marketing at Amdocs. “New capabilities introduced within our latest CES 9.3 portfolio allow service providers to enhance the customer experience with on demand access to rich bill information delivered consistently across different channels, and a high quality of service for LTE offerings, also when roaming. With these new capabilities, we are helping our customers move to deliver what Amdocs has coined The New World of Customer ExperienceTM, an era where service providers are expected to offer innovative and personalized services, delivered consistently across channels and with a seamless network service experience.”
 
Recent Amdocs wins in the revenue management space, include:
 
·         Singtel selects Amdocs for a business transformation project in its key markets, Singapore and Australia, migrating billing and customer support for retail, enterprise and government customers onto a single platform for a holistic view of its customers.
 
·         Telefonica selects Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo’s quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV). 
 
·         Kcell in Kazakhstan selects Amdocs for a BSS transformation project under a five-year agreement, targeted to replace third-party and legacy systems with a single, fully convergent BSS suite. 
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