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Telenor appoints Alcatel-Lucent to provide business transformation and managed services for its operations in India

Alcatel-Lucent (Euronext Paris and NYSE: ALU) and Telenor India today announced that Alcatel-Lucent will provide managed and transformation services to Telewings Communications Private Limited, a fully owned Telenor Group company. 

The agreement will cover the three ‘circles’ of Gujarat, Maharashtra and Andhra Pradesh, covering a population of more than 257 million people in three of the fastest-growing provinces for Telewings for new subscribers.

Key Facts:
· Telewing’s will benefit from Alcatel-Lucent’s proven experience and delivery model, ensuring customers have the highest quality network experience possible.
· Alcatel-Lucent will leverage its global managed services expertise and tools to deliver network transformation services focusing on improved customer experience management and operational efficiency.
· Bell Labs, the research organization within Alcatel-Lucent, will provide expertise on network and business modeling to achieve Telewing’s transformational objectives.
· Alcatel-Lucent will deploy established standards-based network performance tools and expertise to improve and transform existing networks.
·  As a leader in transformation and managed services, Alcatel-Lucent has a proven track record of supporting customers through highly skilled and experienced local presence, along with the benefit of a company with global scale.

Hilde Tonne, EVP Group Industrials Development Telenor Group: ''Telenor Group appreciates this partnership done with Alcatel-Lucent in India. This establishes a platform for further innovative operating models in India and for taking those learnings and practices in other markets across the Group.'' 

Yogesh Malik, COO, Telewings: ''We, in Uninor, have been continuously challenging traditional operating models since launch of our services, especially the boundaries between our partners. We believe that thinking beyond traditional Managed Services, working together in a transformational partnership set-up will bring continuous innovation and deliver better services to our end-consumers. Alcatel-Lucent has demonstrated that they can work in such a business set-up and hence we have chosen them as our long-term partner.''

Rajeev Singh-Molares, President, Alcatel-Lucent Asia Pacific, said: "India is a very competitive market when it comes to Average Rate per User (ARPU). Service providers such as Telenor in India are focused on enhancing network operations efficiency and in turn end consumer user experience. Telenor understands this and is therefore bringing in Alcatel-Lucent's world class expertise to help them address it."

Munish Seth, President and Managing Director, Alcatel-Lucent India, said: “This agreement reaches beyond traditional managed services and helps put Telewings on a transformational path that will enable its customers to experience top-of-the-line services. This strategic win expands our relationship with Telenor and provides a clear indication of the confidence they have in our ability to be among the leaders in network transformation.”

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