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Matrix Announces Strategic Partnership with Drishti-Soft
Drishti- Soft Solution, the company behind Ameyo, the award winning IP based communication solution provider and Matrix Comsec, a leading manufacturer of VoIP products such as IP-PBX, IP-Servers, VoIP Gateways and IP Phones, jointly announced the successful interoperability testing and partnership alliance of Matrix  VoIP Gateways with Drishti Call Centre Solutions. 
 
The global customer base of Matrix VoIP solutions ranges from leading manufacturing enterprises, corporate and hotels to various size call centers. To further strengthen the position in the call center industry, Matrix Comsec recently tested and integrated the range of VoIP gateways with the contact center solutions from Drishti, India. 
 
Mr. Sachin Bhatia, VP- Business Development, Drishti-Soft says - "Today's competitive business environment, where success is measured in terms of customer service and customer experience, customer interaction has become the crucial pivot for driving business. To enhance on this and provide added differentiation to businesses, we were looking for a reliable connectivity technology to connect with our communication solution, Ameyo.  Matrix, with its extensive experience in Telco and VoIP domain, will enable us to widen market reach so that we can serve more comprehensive set of enterprises and contact centers with solutions comprising of  multimedia, dynamic queuing, intelligent routing, and comprehensive reporting any many more.”
 
“Matrix has developed a fine range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centers. To increase the customer value, we have identified the need to offer more opportunities to call centers to increase their efficiency and productivity through better call center solutions.”  said Sajeev Nair, Manager-Product Management for Matrix Comsec.
 
“Matrix VoIP products are loaded with advance features for PSTN, GSM/3G and ISDN network connectivity offering more opportunities to call centers to achieve cost optimization and high level of customer satisfaction. We look forward for a long association with Patton through our strategic alliance. “continued Sajeev.
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